Q: Is there a minimum order size?
A: NO!

Q: Do I have to be home for service?
A: No. We pick-up and deliver to a protected location. If you are not sure what location will work well, give us a call and we'll come by to help you determine a good location.

Q: Where are the clothes delivered?
A: Most customers choose their front door, while others prefer their back door, side door, or inside their garage.

Q: What if it rains?
A: We only deliver to covered areas and your clothes will be protected with a nylon garment bag, so rain is never a problem.

Q: Are my clothes going to be safe?
A: Yes. Since other delivery services leave packages on doorsteps in your neighborhood, there shouldn't be a problem leaving your clothing outside.

Q: Do I have to send in clothes every time?
A: No. We pick up and deliver on demand basis.

Q: Do I need to fill out a form each time I use your service?
A: No. Customer information is kept and we will use instructions from previous orders unless you instruct us differently.

Q: Is there a monthly service charge?
A: No. You only pay for the cleaning that you send in.

Q: Do you have next day service available?
A: Yes. in emergencies we can make special deliveries. However, for customers who use our service regularly, emergencies are rare.

Q: I lost my bag or I need a second bag. What do I do?
A: We will be happy to give you another bag, free of charge! Simply call to let us know that you need one, and we will deliver it to you on your next delivery day.

Q: I don't know my pick-up day. How do I find out? What do I do?
A: If your delivery days do not appear on your laundry bag's ID tag, please call us to find out your service days.

Q: Do you do alterations, leather, etc.?
A: Absolutely! Anything that you would take to the cleaner, we can take care of for you. For specialty items, please call us for pricing and instructions.

Q: What happens if I put my bag out and it's not picked up.
A: If this happens to you, please call us immediately; we may still be in your area. If not, we can try to pick up your order the following day and still have your clothes delivered on your normal delivery day. It's never too late to call!

Q: Can you hold my clean clothes until I return from a trip?
A: Yes, we'll deliver your clothes to you on the next service day after you return home.

Q: What if I haven't used the service for a few weeks?
A: We will stop driving by your house after the 4 weeks of no pickups. Just call us to resume service when you are ready.